Sky Contact Number | Our complete contact list for Sky

By James Pickard - Mon 21st Aug 2017 Guides

Sky sales contact number

0333 005 0272

Sky contact numbers

There are a number of Sky departments, and you can usually make your way to the right one through the main customer services contact number 0870 280 6390, or the freephone number 0800 151 2747.

These Sky contact numbers are available between 8:30am and 11:30pm every day of the week, and outside of those hours you’ll receive an automated message.

If you can’t get through to anyone on those numbers then the automated number will direct you to the online help which can be found at Sky Help.

There are several direct numbers which should save you time and get you to the right person.  For example, you can get in touch with a Sky sales team representative on 0333 005 0272, and that number is available from 8am-9pm.

If you need technical support from Sky then you can get in touch on 0344 241 4141.

0800 numbers are free from landlines, and as of July 2015 they are free from mobiles as well.  0870 numbers are charged, and it can vary depending on whether you call from a landline or mobile.  0333 and 0344 numbers are charged at your normal rate, so it’s the same as calling a normal home or business line.

What is the Sky sales contact number?

You can call 0333 005 0272 (8am-9pm) for Sky sales, and you’ll be able to order Sky, TV, Sky Broadband and other Sky services.  You can discuss the best options for your preferences regarding TV shows, movies, sport and other kinds of entertainment.

This number is not a general customer services line, so you won’t be able to get technical support or talk about your existing bill.

What is the Sky customer services number?

0870 280 6390 is the main Sky customer services number, and from here you can usually navigate to specific options via the automated line.  You would be able to speak to a Sky customer services advisor if you need to, as well as get to tech support and other services.  

A Sky customer services advisor can be reached on this number between 8.30am and 11.30pm.  The cost for calling 0870 numbers usually vary depending on whether you phone from a mobile or landline.

What is the Sky freephone number?

The Sky freephone number is 0800 151 2747, and this is a general Sky customer services line.  You should be able to phone this number from a landline or a mobile free of charge, as is the case with all 0800 numbers since July 2015.

As with the 0870 number, you can navigate to different departments using this number, which will have an automated system guiding you at first.  If you need to speak to someone directly you will be able to do it with this number.

What is the Sky bundles contact number?

If you want to talk to a Sky representative about TV bundles then you can call the sales line on 0333 005 0272 (8am-9pm).  You can discuss the various Sky TV bundles, and choose to add Sky Sports, Sky Cinema and other options.

What is the Sky upgrades phone number?

Existing customers looking to upgrade their Sky service can call 0333 005 0272 (8am-9pm).  This will get you through to an advisor who can tell you about the prices of other services you might not have, like Sky Cinema, as well as other TV bundles and services like Sky Broadband.

What is the ‘switch to Sky’ contact number?

If you’re with another provider, like Virgin Media or BT, then you can call 0333 005 0272 and switch to Sky.  You’ll need to check whether you’re out of contract with your existing provider, because they may charge you for leaving early.  As long as you haven’t renewed, and you’re on a monthly rolling contract instead, then you should be free to give notice and switch to Sky.

What is the Sky downgrade number?

You can reach a Sky downgrade team on 0344 241 0266.  Here you’ll be able to take your existing Sky package and change it down to something that better suits your preferences.

What is the Sky Broadband phone number?

If you want to order Sky Broadband then phone 0333 005 0272, and an advisor will let you know about prices, offers and packages.

Alternatively, you can use 0800 151 2747 as a general number for getting in touch regarding Sky Broadband.  From here you can talk about your existing Sky Broadband package, or ask about other broadband options from Sky.

Sky Broadband technical help

If you need technical assistance with Sky Broadband it’s worth checking out Sky Broadband help.  Here you can find solutions to common broadband issues and it could save you having to make a call.

That page will help to diagnose an issue, and it will also help you to address Sky On Demand problems.  As well as that, you can find and change your wireless password, and get help with speeding up your broadband through changing your router channel.

If you can’t find what you need then call the Sky Broadband phone number on 0800 151 2747.

What is the Sky Fibre phone number?

As with Sky Broadband, you can call 0333 005 0272 if you want to order or upgrade to Sky Fibre.

For general enquiries about Sky Fibre then call 0800 151 2747.

What is the Sky Talk phone number?

You can call 0800 151 2747 to get in touch with Sky about the home phone service Sky Talk.  This is a general enquiries line, and will begin with an automated service.

What is the Sky Mobile contact number?

Sky Mobile customers can call 0333 009 1366 for help with service.  You can also call this number if you’re interested in Sky Mobile and want to know what offers are available.

What is the Sky Q contact number?

If you’d like to upgrade your package to include the Sky Q set-top box then call 0333 005 0272.  You can also use this number to upgrade and get Sky Q Multiscreen.

The Sky Q contact number for general enquiries is 0800 151 2747.

What is the Sky technical support number?

Although you can use the customer services number if you need to find technical help for a specific service, you can also call 0344 241 4141 direct.  This is a dedicated technical support line, so could save you time when you’re having some problems with any of the services from Sky, including Sky TV, Sky Broadband and Sky On Demand.

What is the Sky Go helpline?

You will be able to get assistance with the Sky Go online service by calling 0344 241 4141.  If you’re getting error messages, such as ‘You have reached your device limit’, but think it’s a mistake, then give this number a call to get the issue addressed.

Log in to Sky - existing customers

Existing customers can log in to their ‘My Sky' account by visiting My Sky.

Enter your username or email, along with the password you used to register, and you’ll be able to access details about your account.  These include billing, devices, remote record and Sky Go settings.

Sky contact number - full list

Sky service Contact number Hours
Sky sales 0330 005 0272 8am-9pm
Sky customer services 0870 280 6390 8:30am-11:30pm
Sky freephone 0800 151 2747 8:30am-11:30pm
Sky bundles 0330 005 0272 8am-9pm
Sky upgrades 0330 005 0272 8am-9pm
Switch to Sky 0330 005 0272 8am-9pm
Sky downgrade 0344 241 0266 8:30am-11:30pm
Sky Broadband sales/general 0330 005 0272/0800 151 2747 8am-9pm/8:30am-11:30pm
Sky Fibre sales/general 0330 005 0272/0800 151 2747 8am-9pm/8:30am-11:30pm
Sky Talk 0800 151 2747 8:30am-11:30pm
Sky Mobile 0333 005 0272 8:30am-11:30pm
Sky Q 0333 005 0272 8:30am-11:30pm
Sky technical support 0344 241 4141 8:30am-11:30pm
Sky Go 0344 214 4141 8:30am-11:30pm

Write to Sky

If you want to write to Sky then you can use the following address:

Sky Subscribers Services Ltd 
PO Box 43 
Livingston 
West Lothian 
EH54 7DD

0330 005 0272