Virgin Media Contact Number | Our complete contact list for Virgin

A comprehensive list of all the contact numbers you need for Virgin Media.

Virgin Media sales contact number

0800 988 1528

Virgin Media contact number

If you need to contact Virgin Media, you can either call the department you require directly, like the Virgin Media sales team on 0800 988 1528, or their main customer service line on 0345 454 1111 (alternatively 0800 052 0422 for freephone) where a representative will be more than happy to put you through to the correct department.

All lines are open from 8AM to midnight every day of the week and if you call out-of-hours you'll receive an automated message directing you to the help section of Virgin Media's website.

If you happen to have a Virgin Media landline package or are on a Virgin Media mobile contract you can simply dial 150 in order to reach the main customer service line. Any calls made to this number are completely free of charge.

0800 numbers are free from both landlines and mobiles while you'll be charged if you call any number beginning with 0870 or 0345. The amount you'll be charged will really depend on whether you're calling from a mobile or a landline.

What is the Virgin Media sales contact number?

If you'd like to buy a Virgin Media product like broadband or TV you should contact the Virgin Media sales team on 0800 988 1528. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you.

What is the Virgin Media customer service number?

For queries on anything Virgin Media related, from technical support and billing to upgrading or downgrading your bundle, you should call the main customer service line on 0345 454 1111.

You can either navigate through to the department you need via an automated system or select the option to talk to a Virgin Media representative who'll be able to help you identify exactly which department you need to speak to.

What is the Virgin Media freephone number?

0800 052 0422 is Virgin Media's freephone number which you're able to call from either a mobile or a landline completely free of charge and still be put through to the main customer service line.

What is the Virgin Media bundles contact number?

To speak to a Virgin Media representative about their varying TV bundles you should call 0800 988 1528. Along with receiving information about pricing and what each bundle contains, this is the number to call if you'd like to add-on any extras like the Sky Sports or Sky Cinema collection.

What is the Virgin Media upgrade contact number?

If you'd like to either upgrade one of your Virgin Media products, 100Mbps broadband up to 300Mbps for example, or would like to learn about the different upgrades you can purchase for different Virgin Media products simply call 0800 988 1528.

What is the ‘switch to Virgin Media' contact number?

Call 0800 988 1528 if you'd like to switch over to Virgin Media from another provider like Sky or BT. Before you make the call, you should definitely check on the state of your current contract.

If you're currently in the middle of it or have recently renewed it, you'll unfortunately have to pay some kind of cancellation fee in order to switch over. Exactly how much you'll be charge depends on which provider you're currently with.

What is the Virgin Media downgrade number?

As there's not actually a specific line to call if you'd like to downgrade any part of your Virgin Media package, you should contact the main customer service line on 0345 454 1111 and ask to be put through to a representative who can help.

What is the Virgin Media Broadband contact number?

Anyone who'd like to buy Virgin Media broadband should call 0800 988 1528 where you'll be able to receive detailed information about the different packages along with pricing and deals which are currently running.

Virgin Media Broadband technical help

If you've unfortunately run into a problem with your Virgin Media broadband you should contact the main customer service line on 0345 454 1111.

Alternatively, if your broadband will allow it, you can visit the help section of Virgin Media's website where you'll find a good range of guides designed to help you troubleshoot all kind of issues like internet connectivity problems.

What is the Virgin Media VIVID contact number?

To buy or upgrade your service to one of Virgin Media's ultrafast fibre optic broadband packages, which range from 50Mbps all the way up to a staggering 300Mbps, you should call 0800 988 1528.

What is the Virgin Media Phone contact number?

Ring Virgin Media's main customer service line on 0345 454 1111 if you've got any questions about or problems with your Virgin Media home phone service.

What is the Virgin Media Mobile contact number?

0345 600 0789 serves as a general enquiry line for Virgin Media Mobile so if you're thinking about switching over from your current provider and would like to see what deals are available or are experiencing problems with the network then this is the number to call.

What is the Virgin TV V6 box contact number?

If you'd like to upgrade your TV packages to include Virgin Media's next generation 4K enabled set-top box call 0800 988 1528.

What is the Virgin Media technical support number?

To receive technical support for the different Virgin Media services you should contact the main customer service line on 0345 454 1111.

What is the TV Anywhere helpline?

If you're having issues with Virgin Media's on-demand streaming service you can either call the main customer service line on 0345 454 1111 where you'll be able to speak to one of the many knowledgeable Virgin representatives or you can take a look at the relevant guide on the help section of Virgin Media's website.

Log in to Virgin Media - existing customers

Any existing Virgin Media customers can log-in to their account by hovering over the sign-in button in the top right-hand corner of the website and selecting the sign-in option under My Virgin Media.

Entering in the relevant email address and password combination will give you access to your account where you'll be able to check and pay your bill, upgrade any of your services and enable your Virgin broadband parental control and anti-virus software.

Virgin Media contact number - full list

Virgin Media Services Contact Number Hours
Virgin Media sales 0800 988 1528 8AM - 9PM
Virgin Media customer services 0345 454 1111 8AM - midnight
Virgin Media freephone 0800 052 0422 8AM - midnight
Virgin Media bundles 0800 988 1528 8AM - 9PM
Virgin Media upgrades 0800 988 1528 8AM - 9PM
Switch to Virgin Media 0800 988 1528 8AM - 9PM
Virgin Media downgrade 0345 454 1111 8AM - midnight
Virgin Media broadband sales 0800 988 1528 8AM - 9PM
Virgin Media VIVID sales 0800 988 1528 8AM - 9PM
Virgin Media phone 0345 454 1111 8AM - midnight
Virgin Media mobile 0345 600 0789  8AM - midnight
Virgin Media VT V6 box 0800 988 1528 8AM - 9PM
Virgin Media technical support 0345 454 1111 8AM - midnight
TV anywhere 0345 454 1111 8AM - midnight

Write to Virgin Media

If you'd prefer to write to Virgin Media, you should use the following address:

Virgin Media

PO Box 333

Matrix Court 

Swansea

SA7 9ZJ

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